One thread per guest, from booking to review
Confirm reservations, answer the questions guests ask before every stay, handle concierge requests during it, and collect a review afterwards — all in one WhatsApp thread per guest, in whatever language they write to you in.
- Confirm bookings where guests will actually see them
- Answer pre-arrival questions without tying up the desk
- Take concierge requests from one shared inbox
Guests would rather message than call. Your desk is still answering the phone.
Guests ask the same questions before every stay — check-in time, airport pickup, what is included — and each one ties up the front desk. Booking confirmations sit unread in email, and reviews only get asked for once the guest has already left.
Before, during, and after the stay
Four stages, one conversation. The guest never repeats themselves and your team never loses the context.
1Before booking
Answer the questions that decide the booking — rates, availability, what the room includes — while the guest is still choosing between you and somewhere else.
2Before arrival
Confirmation, check-in time, directions, and airport pickup, sent ahead so nobody has to call the desk to ask.
3During the stay
Housekeeping, dining, late checkout, and service requests handled in the same thread, by whoever is on shift.
4After checkout
Ask for a review while the stay is fresh, and catch complaints privately before they land on a public listing.
Take the same six questions off the front desk
Every property answers the same pre-arrival questions all day. Saved replies handle them instantly, and anything genuinely unusual reaches a person who can see the whole conversation.
- Saved replies for the questions that repeat daily
- One number for the property, whole team answering
- Shift handover without losing the thread
Concierge requests without the phone call
Guests would rather message than ring reception, especially from abroad. Requests arrive in writing with the room number attached, which means fewer misheard orders and a record of what was promised.
- Housekeeping, dining, and service requests in writing
- Guest language preserved — reply from the same inbox
- A record of every request made during the stay
Ask for the review before they have moved on
An email sent days after checkout reaches a trip inbox nobody opens again. A WhatsApp message shortly after departure catches guests while the stay is still fresh — and gives unhappy ones somewhere private to complain first.
- Review request timed to checkout
- Unhappy guests routed to a person, not a public listing
- Offers to bring past guests back for another stay
The questions you answer every single day
Set these up once as saved replies and the front desk stops typing them out guest by guest.
- What time is check-in and checkout?
- Can you arrange an airport pickup?
- Is breakfast included in the rate?
- Do you have early check-in available?
- How far are you from the station?
- Is parking available on site?
Questions from hotels and resorts
Can WhatsApp replace our booking engine?
No — it sits alongside it. Reservations are still made in your booking system; WhatsApp is where the confirmation, the pre-arrival questions, and the in-stay requests happen, so the front desk is not answering them by phone.
How do several front-desk staff share one hotel number?
The shared inbox lets staff claim a guest conversation, leave internal notes, and hand over at shift change without anyone losing the thread or sharing a phone.
Can guests message us in their own language?
Yes. Guests write in whatever language they prefer, and your team replies from the same inbox. Approved templates can also be created per language for confirmations and reminders.
When should we ask for a review?
Shortly after checkout, while the stay is still fresh. Sending it on WhatsApp rather than email tends to reach guests who have already stopped checking a trip inbox.
Give every guest one thread
14-day free trial. Go live on the official WhatsApp Business API in under a week, with help from the team that builds it.